The unwanted intrusion of a nosy neighbor... the exasperating antics of the teenager who constantly pushes your buttons... the infuriating behavior of a co-worker. Mary Southerland has encountered her share of abrasive people, and learned the secrets to dealing with those kinds of people. Imagine what life would be like if you knew how to:
- Confront someone constructively to make your relationships more meaningful.
- Discipline your responses to difficult people to eliminate their control in your life.
- Address the sandpaper tendencies in your own life to become more compassionate.